FAQ

Are all of your lashes vegan and cruelty-free?

  • Yes! All Lash Pop Lashes are Vegan and Cruelty-free.
  • We do not use any animal products.

How can my instagram pics be featured and reposted?

  • We review tagged posts daily (@lashpoplashes) and choose based on aesthetic and photo quality. We love reposting your pics! Keep 'em coming!

How long does it take to ship my order? When will it get here?

  • We offer a two different USPS shipping options, USPS 1st Class, USPS Priority.
  • 1st Class will usually get anywhere in the US within 3-4 days. It is not guaranteed and it can take up to 10 working days.
  • Priority is 2-3 days delivery. Priority Mail is also NOT a guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.
  • Orders are generally processed and shipped the day after you place the order. M-F, excluding holidays.   
  • You will be sent an email with tracking information that you can follow on www.USPS.com.

Can I pick up from you directly?

  • NO. We currently do not offer Will Call pickup.

Why did my order get canceled?

  • In order to protect our customers, we have strict fraud protection software which likely canceled your order due to one of the following reasons:
    1) Billing address did not match the billing address on the card
    2) Incorrect/Missing CVC number
    3) Shipping address to ordering IP location exceeds software limit
  • Your payment will be fully refunded. If you would like to try to place the order again, please send us an email at orders@lashpoplashes.com so that we can watch for the order and make sure it processes correctly.

Can I return?

  • Due to the nature of the product, we are unable to accept returns. 

How do I apply Lash Pop Lashes? Do I need glue?

  • Lash Pop Lashes are not self-adhesive.
  • Try our two-in-one Stick 'Em Up Eyeliner + Lash Adhesive to streamline your eye routine.
  • If you need a tutorial on trimming, applying or washing the lashes, we suggest you search YouTube.

Do you ship overseas?

  • Yes! We do ship overseas. 
  • Shipping is calculated at checkout. 
  • We also have overseas retailers that will save you on shipping if you're lucky enough to have a location near you.
  • You can also ask your favorite lash stop to contact us to carry Lash Pop Lashes for you!

    Do you sponsor events?

    • We review sponsorship requests on a case-by-case basis. Drop us an email with your event information and let's talk about it!

    Will you send me free lashes to review on my social media?

    • We accept collab requests through our website: www.LashPopLashes.com/collabs
    • Fill out the form and wait for a response. We get lots of requests and sometimes it takes a while to get to you.
    • We often go back and review ones we skipped earlier as well. Keep building your following, keep tagging @lashpoplashes, and we will notice!