FAQ

Are all of your lashes vegan and cruelty-free?

  • Yes! All Lash Pop Lashes are PETA certified vegan & cruelty-free.
  • We do not use any animal products.

Can I return?

  • NO. All items are considered final sale, non-returnable and cannot be returned or exchanged for refund or store credit.
  • Unfortunately, due to the intimate nature of the product, we are unable to accept returns. 
  • Sanitary reasons, especially during the pandemic, prevent us from being able to accept returns or exchanges.
  • We want you try to new styles and we do our best to take multiple photos and video. Please read the reviews and descriptions in full before completing your purchase.

    How can my instagram pics be featured and reposted?

    • We review tagged posts daily (@lashpoplashes) and choose based on aesthetic and photo quality. We love reposting your pics! Keep 'em coming!

    How long does it take to ship my order? When will it get here?

    • We offer a two different USPS shipping options, USPS 1st Class, USPS Priority.
    • 1st Class will usually get anywhere in the US within 3-4 days. It is not guaranteed and it can take up to 10 working days.
    • Priority is 2-3 days delivery. Priority Mail is also NOT a guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.
    • Orders are generally processed and shipped the day after you place the order. M-F, excluding holidays. If you place your order on Friday, it will likely not process until Monday.  
    • You will be sent an email with tracking information that you can follow on www.USPS.com.
    • Orders over $100 will be sent with Signature Required.

    Can I pick up from you directly?

    • NO. We currently do not offer Will Call pickup.

    Why did my order get canceled?

    • In order to protect our customers, we have strict fraud protection software which likely canceled your order due to one of the following reasons:
      1) Billing address did not match the billing address on the card
      2) Incorrect/Missing CVC number
      3) Shipping address to ordering IP location exceeds software limit
    • Your payment will be fully refunded. If you would like to try to place the order again, please send us an email at orders@lashpoplashes.com so that we can watch for the order and make sure it processes correctly.

    How do I apply Lash Pop Lashes? Do I need glue?

    • Lash Pop Lashes are NOT self-adhesive.
    • Try our two-in-one Stick 'Em Up Eyeliner + Lash Adhesive to streamline your eye routine.
    • If you need a tutorial on trimming, applying or washing the lashes, we suggest you search YouTube.

    Do you ship overseas?

    • Yes! We do ship overseas. 
    • Shipping is calculated at checkout. 
    • We also have overseas retailers that will save you on shipping if you're lucky enough to have a location near you.
    • You can also ask your favorite lash stop to contact us to carry Lash Pop Lashes for you!

      Do you sponsor events?

      • We review sponsorship requests on a case-by-case basis. Drop us an email with your event information and let's talk about it!

      Will you send me free lashes to review on my social media?

      • We accept collab requests through our website: www.LashPopLashes.com/collabs
      • Fill out the form and wait for a response. We get lots of requests and sometimes it takes a while to get to you.
      • We often go back and review ones we skipped earlier as well. Keep building your following, keep tagging @lashpoplashes, and we will notice!